DigiQ connects verified drivers with passengers for safe, pre-booked, affordable daily commutes. Transparent pricing, secure payments, live tracking — all in one app.
DigiQ works on Android and iOS. Both drivers and passengers get dedicated flows designed around South African commuter needs.
Sign up with your email, verify your address, and complete a selfie-based identity check for added safety.
Choose your route and date. Browse available trips with driver profiles, star ratings, and seat availability.
Select your seat count, enter your pickup address, and pay via PayFast. Your seat is reserved immediately.
Once the driver approves your booking, use live GPS tracking to follow your driver in real time.
Submit your driving licence, PrDP, and vehicle documents. An admin reviews and activates your account.
Pick a route, select a date up to 3 weeks ahead, and publish with a morning, midday, or afternoon departure window.
Review incoming booking requests with passenger profiles, approve or decline, and manage your daily pickup list.
Your net earnings are credited to your DigiQ wallet after each trip. Request a payout at any time.
Passengers complete a selfie-based ID check. Drivers submit their licence and PrDP documents reviewed by an admin team before activation.
Passengers can follow their driver's location in real time from the moment a trip begins until they are picked up.
All transactions are processed through PayFast — South Africa's leading PCI DSS-compliant payment gateway. No cash handled in-app.
Passengers rate their driver after every trip, building a transparent trust score visible to all future passengers.
Instant alerts for booking approvals, driver arrivals, trip updates, and emergency situations keep everyone informed.
Passengers see the exact fare before booking. Drivers see their net earnings after the platform fee. No hidden charges.
A built-in panic button allows passengers to raise an emergency alert during a trip for rapid assistance.
Passengers and drivers communicate directly through the app without sharing personal phone numbers.
Full dark and light theme support for comfortable use at any time of day, on any device.
All DigiQ payments are processed through PayFast, South Africa's trusted payment processor. Passenger card details are never stored on DigiQ servers — all sensitive payment data is handled exclusively by PayFast.
DigiQ stores only a payment reference number for booking reconciliation purposes.
What we support:
Effective date: 1 August 2026
Passengers may cancel a booking at any time through the DigiQ app under My Bookings. The following rules apply:
If a driver rejects a paid booking, the passenger receives a full refund regardless of the departure time. Repeat last-minute rejections may result in driver account suspension.
In exceptional circumstances (platform maintenance, safety concerns, force majeure), DigiQ may cancel trips. All affected passengers receive a full automatic refund.
Refund instructions are sent to PayFast within 2 business days of cancellation. Funds typically appear in your account within 3–5 business days, depending on your bank.
For refund disputes or queries not resolved through the app, contact us at support@digiqueue.co.za. We will respond within 2 business days.
Effective date: 1 August 2026. DigiQ is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).
DigiQ is a South African ride-sharing platform operated at digiqueue.co.za. For all privacy enquiries contact support@digiqueue.co.za.
In compliance with POPIA, driver phone numbers are never shared with passengers through the DigiQ platform. Communication between drivers and passengers occurs exclusively via the in-app chat feature.
We do not sell or rent personal information. We share data only with:
Account data is retained while your account is active and for 24 months after closure. Closed accounts are anonymised after this period. Identity verification documents are deleted 12 months after account closure.
You have the right to access, correct, or request the deletion of your personal information held by DigiQ. To exercise these rights, email support@digiqueue.co.za. We will respond within 30 days.
All data is encrypted in transit using TLS 1.2 or higher. Data at rest is encrypted using AES-256. Access to personal data is restricted to authorised DigiQ personnel only, on a need-to-know basis.
The DigiQ mobile app does not use browser cookies. This website does not use tracking, analytics, or advertising cookies.
We may update this policy from time to time. Changes will be posted on this page and communicated via in-app notification. Continued use of DigiQ after changes constitutes acceptance of the updated policy.
Effective date: 1 August 2026. By using the DigiQ platform you agree to these terms in full.
DigiQ is a technology platform that connects independent drivers with passengers for pre-booked shared rides. DigiQ is not a transport operator. Drivers are independent service providers who use the platform to offer rides.
You must be 18 years or older to create a DigiQ account. Drivers must hold a valid South African driving licence and, where applicable, a valid Professional Driving Permit (PrDP). All vehicles must be registered and approved on the platform before trips can be created.
All trip fares are determined by DigiQ based on registered routes. A platform service fee is deducted from each fare. Drivers receive the net amount after the fee is deducted. All payments are processed through PayFast and are subject to PayFast's terms and conditions.
Cancellation and refund rules are set out in the Refund & Cancellation Policy above, which forms part of these Terms.
DigiQ acts as a technology intermediary only. To the maximum extent permitted by the laws of the Republic of South Africa, DigiQ is not liable for accidents, personal injury, loss, or damages arising from trips facilitated through the platform. Users participate at their own risk.
These terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of South African courts.
DigiQ reserves the right to update these Terms of Service at any time. Users will be notified of material changes via email and in-app notification at least 7 days before the changes take effect. Continued use of the platform after that date constitutes acceptance of the updated Terms.
For any queries regarding these Terms of Service, contact us at support@digiqueue.co.za.
We're here to help with support requests, partnership enquiries, or any questions about the DigiQ platform.
South Africa
Mon – Fri, 08:00 – 17:00 SAST